returns policy

We want you to be delighted with your purchase. Once you receive your furniture you have seven working days to decide if you wish to return it. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged £40 which will be deducted from your refund.

Alternatively, you may take up our Pre-paid Returns option, which you will be offered at the checkout. This costs £3.95 for orders up to £200 and £4.95 for orders over £200 and means that should you wish to return all or part of your order then the £40 collection charge will be waived.

Whichever of the above you choose please note that all items must be returned in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge of £40 may be levied to cover cost of failed collection.

Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Please note there is a 50% cancellation/returns fee on selected items of leather upholstery unless the order is cancelled within 1 week. Such items are clearly marked.

Mattresses can only be returned if they are unopened. Mattresses, which have been opened and slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.