returns policy

Should you wish to return an item to us we will collect it from you at a cost of £40. Alternatively, if you wish you may organise to return the item yourself.

For extra peace of mind, we recommend that you take up our Pre-paid Returns offer allowing you to pay a small charge when you place your order and we will collect any returns from you at no extra charge. This only costs £3.95 for orders up to £200 and £4.95 for orders above £200.

Please note that all items must be returned in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge of £40 may be levied to cover the cost of the failed collection.

Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Please note there is a 50% cancellation/returns fee on selected items of leather upholstery unless the order is cancelled within 1 week. Such items are clearly marked.

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.