Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Gillian Goodman: Asked on 05/11/2025 Can I get a swatch of the burnt orange, mustard and burnt orange and beige stripe
Hi Gillian, yes, just choose a colour first, and if a swatch is available for that colour, a "Request a free swatch" will appear in the upper right corner of the image of the product. Please do remember that currently, this sofa does not have an available swatch for all colours. Thank you.
Question from John Batten: Asked on 02/11/2025 Sorry, further to my earlier email, I should have clarified our choice will be the Payton armchair in a colour other than Orange or Burnt Orange. With light oak legs.
Hi John, thank you for your interest in our products. Simply choose your preferred colour from the options available on the product's page. Also, light oak legs are available to purchase on this product; just add yours from our package deals, recommended accessories, or at checkout. All Payton products are delivered with dark wood legs as standard. If you need further sales and advice, please call us at 0871 984 1924 (calls cost 13p per min plus your network access charge). Thank you.
Question from Dark green armchair payton: Asked on 22/02/2023 Is there any warranty?
Who is the manufacturer?
Is the manufacturer reputable?
Hi!
This will come with a 1 year warranty, the manufacturer is Payton!
Thanks!
Niall