Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Beauty girl: Asked on 20/03/2026 What does the recliner lie down to (angle)?
Hi, The Joni Power Recliner (JON001/2/3) features a motorized mechanism that adjusts from a standard upright depth of 96 cm to a maximum extended depth of 167 cm when fully reclined. During this transition, the total height of the chair lowers from 107.5 cm to 85 cm to provide an ergonomic lounging position. The chair is operated by a side-mounted handset where pressing and holding "Button 1" opens the recliner to any desired point, while "Button 2" closes it; users should always return the chair to the fully closed position before exiting.
Question from LP: Asked on 10/03/2026 How is the recliner powered, I cannot see any info in the specifications.
Hi, The Joni Olive Green Velvet Electric Recliner Chair operates on mains electricity and must be plugged into a wall socket for the reclining mechanism and USB port to function. It has two buttons on the side: press and hold Button 1 to recline the chair and release it when the desired position is reached, and press and hold Button 2 to return the chair to its upright position, releasing once fully closed. The chair can still be used as a standard armchair when unplugged, but the motorised functions and USB charging only work when connected to power. The motors are not designed for continuous operation, and buttons should not be pressed simultaneously.
Thank you.