Introducing our 123CARE plan – for total peace of mind in your home
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.
About your Care Plan
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for six years.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome, with our warranty provider aiming to resolve any problems within 10 days.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
Who is the warranty provider? 123Care is also known as Protect6 and is administered by Stainguard Protect Ltd. Please note this product is a warranty and is not insurance.
What am I covered for?
Stains and accidental damage resulting from a sudden or unexpected incident.
- Spills resulting in a stain - chemicals and corrosives, food and drink, cosmetics, ink and paint
- Rips or tears
- Scratches
- Burns
- Scuffs
- Punctures
- Watermarks
- Pet damage – three claims per duration of your cover, but there’s no limit to claims made for stains.
Structural defects - covered if they occur after the first 12 months
- Loss of resilience
- Broken or warped framework
- Piston failure
- Lifting or peeling of hide on leather furniture
- Loose stitching
And, what’s not included?
Unfortunately, we aren’t able to cover for the following-
- Commercial use
- Deliberate damage
- Poor care of your furniture
- Strong odours
- Stains or damage we can't identify
- A build-up of stains
- Fading or wear and tear
Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
Question from Kay: Asked on 19/01/2026 Does the trundle pull out from either side of the bed? If yes is the storage draws on either side?
Hi Kay,The Sander Single White Wooden Guest Bed with Storage and Trundle (SND001) has a trundle that can be pulled out from either side of the bed, thanks to its castor wheels. However, the two under-bed storage drawers are fixed on one side of the bed and are not accessible from both sides.Thanks!
Question from NA: Asked on 13/01/2026 Is this a kids bed or is it adult size as well?
Hi, The Sander Single White Wooden Guest Bed with Trundle is a standard single bed that’s suitable for both children and adults. The trundle also fits a standard single mattress, making it great for guests.
Thank you.
Question from Marita Tilley: Asked on 30/10/2025 What size mattress goes under neath the bed
Hi,The Sander White Wooden Guest Bed with Storage and Trundle (SND001) is designed to fit standard UK single mattresses measuring approximately 90?cm × 190?cm (3?ft × 6?ft 3″), with a maximum mattress depth of 16?cm to ensure the trundle slides in smoothly.Thanks!
Question from Huyen Carr: Asked on 24/07/2025 Hi, if we buy a bed from you, would it be assembled on delivery day?
Thanks
Hi, Unfortunately we don't offer asembly service for this item. Thank you!